RSR Outdoor Adventure Activities | Snowdonia based days out

Terms and Conditions

Reece Robinson t/a RSR Outdoor Adventure Activities.

Last updated: June 2025

1. Introduction

1.1 These Terms and Conditions govern your use of the services provided by Reece Robinson t/a RSR Outdoor Adventure Activities Outdoor Adventure Activities, a company registered in the United Kingdom.
1.2 By booking or participating in any activity, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

2. Booking and Payment

2.1 All bookings must be made through our website, via telephone, or in person, and must be confirmed in writing by Reece Robinson t/a RSR Outdoor Adventure Activities Outdoor Adventure Activities.
2.2 A deposit of 25% of the total activity cost is required at the time of booking. The balance must be paid no later than 14 days prior to the activity date.
2.3 For group bookings, the person making the booking will be deemed to have the authority to do so on behalf of all individuals within the group and accepts responsibility for payment and compliance with these terms.
2.4 We accept payment via bank transfer, credit/debit card, and other approved payment methods listed on our website.

3. Cancellations and Refunds

3.1 Customer cancellations:
- More than 30 days before the activity: Full refund minus a 10% admin fee.
- 14–30 days before: 50% refund.
- Less than 14 days: No refund.
3.2 Reece Robinson t/a RSR Outdoor Adventure Activities cancellations: We reserve the right to cancel or reschedule activities due to weather, safety concerns, instructor availability, or other unforeseen circumstances. You will be offered a full refund or the option to reschedule.
3.3 No refund will be given for failure to attend or late arrivals.

4. Participant Responsibilities

4.1 Participants must be in good physical health and disclose any medical conditions, allergies, or disabilities that may affect their ability to safely take part in the activity.
4.2 It is your responsibility to ensure appropriate clothing and footwear are worn, as advised in the pre-activity information.
4.3 You must follow all instructions given by Reece Robinson t/a RSR Outdoor Adventure Activities Outdoor Adventure Activities staff. We reserve the right to remove any participant who is deemed to be under the influence of drugs or alcohol, or whose behaviour is dangerous or disruptive, without refund.
4.4 All participants under the age of 18 MUST be accompanied by a parent or LEGAL guardian but do not have to take part in the activity (or be charged for the activity) and MUST remain in close contact at all times.

5. Safety and Risk Acknowledgement

5.1 Outdoor adventure activities involve inherent risks including but not limited to personal injury, illness, or property damage. By participating, you will sign an acknowledgement of risk (AOR) and accept these risks.
5.2 You agree to complete and sign a Risk Acknowledgement and Liability Waiver form before participating in any activity.
5.3 While we strive to minimize risks through trained instructors, proper equipment, and risk assessments, we cannot guarantee complete safety.

6. Insurance

6.1 Reece Robinson t/a RSR Outdoor Adventure Activities maintains appropriate public liability insurance.
6.2 Participants are advised to take out personal travel or activity insurance to cover cancellation, medical expenses, personal accident, and third-party liability.

7. Equipment

7.1 All technical equipment required for the activity will be provided by Reece Robinson t/a RSR Outdoor Adventure Activities unless otherwise stated.
7.2 You are responsible for the care and return of any equipment loaned to you. Damaged or lost items caused by negligence may be subject to a replacement fee.

8. Photographs and Media

8.1 We may take photographs or videos during activities for promotional purposes.
8.2 By participating, you consent to the use of such media on our website, social media, and marketing materials unless you specifically request otherwise in writing prior to the event.

9. Data Protection

9.1 We collect and process your personal data in accordance with UK GDPR and Data Protection Act 2018.
9.2 Your information will only be used for booking purposes, communication, and safety management. It will not be shared with third parties without your consent unless required by law.

10. Liability

10.1 Reece Robinson t/a RSR Outdoor Adventure Activities is not liable for any loss, damage, or injury resulting from participation in activities unless caused by our proven negligence.
10.2 We accept no responsibility for personal belongings lost, damaged, or stolen during our activities.
10.3 Nothing in these terms limits your statutory rights under UK consumer law.

11. Complaints

11.1 If you are dissatisfied with any part of your experience, please inform us immediately so that we may have the opportunity to resolve the issue.
11.2 Formal complaints must be submitted in writing within 14 days of the activity.

12. Force Majeure

12.1 We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to extreme weather, natural disasters, strikes, terrorism, pandemics, or government restrictions.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
13.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Sole Trader Disclaimer

14.1 Reece Robinson is trading as a sole trader under the business name 'RSR Outdoor Adventure Activities'. As a sole trader, there is no legal distinction between the business and the individual. All services are provided by Reece Robinson personally, and any contractual relationship is entered into directly with him.

14.2 By booking or participating in activities provided by Reece Robinson t/a RSR Outdoor Adventure Activities, you acknowledge and accept that the business is operated by an individual sole trader and not by a limited company or other legal entity.