Privacy Policy
Effective Date: June 2025
RSR Outdoor Adventure Activities ("RSR", "we", "our", or "us") is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Reece Robinson is the data controller for the purposes of the UK GDPR.
Contact Details:
Reece Robinson
RSR Outdoor Adventure Activities
Email: [email protected]
Phone: 07976675792
2. What Information We Collect
a. Personal Data
- Full name
- Email address
- Phone number
- Postal address
- Emergency contact information
- Medical or health-related data (when necessary for safety and with your explicit consent)
- Payment information (processed securely via Stripe or Square)
b. Technical Data
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, and time and date of visit
- Cookies and analytics data
3. How We Collect Your Data
We collect data through:
- Online bookings and registration forms
- Email and phone correspondence
- On-site activity registration forms
- Website analytics and cookies
- Payment processing platforms (Stripe and Square)
4. Legal Basis for Processing
We process your data under one or more of the following legal bases:
- Contractual necessity – to fulfill a booking or activity agreement
- Consent – for marketing and sensitive health data
- Legal obligation – where required by UK law
- Legitimate interests – to improve services and ensure safety
5. How We Use Your Data
We use your data to:
- Process bookings and manage payments
- Contact you with relevant trip information
- Ensure participant safety, including medical needs
- Respond to enquiries and provide customer service
- Improve our services and website functionality
- Send promotional materials (only if you’ve opted in)
6. Payment Processing
We use Stripe and Square to securely process your payments.
- Both providers are PCI-DSS compliant and handle your financial information directly.
- We do not store your full payment card details.
- You can read their respective privacy policies here:
- Stripe: https://stripe.com/gb/privacy
- Square: https://squareup.com/gb/en/legal/general/privacy
7. Data Sharing and Transfers
We only share your data where necessary:
- With payment processors (Stripe, Square)
- With emergency services or medical personnel, if needed
- With legal authorities, when required by law
- With trusted IT or analytics providers (under strict data protection agreements)
We do not sell or rent your personal data to third parties.
If any data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or adequacy decisions).
8. How We Store and Protect Your Data
We implement appropriate technical and organisational measures to protect your personal data. This includes:
- Secure servers
- Encrypted communications (HTTPS)
- Access controls and staff training
We retain data only as long as necessary for the purposes it was collected, or to comply with legal obligations.
9. Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or erasure of your data
- Object to or restrict our processing
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, contact us at [email protected]
10. Cookies and Analytics
Our website uses cookies to enhance user experience and analyse traffic. You can manage cookie preferences through your browser settings or our cookie banner.
11. Children’s Privacy
Our services are intended for individuals aged 18 and over unless accompanied by a parent or legal guardian. We do not knowingly collect data from children without parental consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated "Effective Date." We encourage you to review the policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
RSR Outdoor Adventure Activities
Email: [email protected]
Phone: 07976675792
You may also contact the ICO at https://ico.org.uk or call 0303 123 1113.